DO YOU SHIP INTERNATIONALLY?
No, we currently are only shipping within the United States. However, we have plans to expand internationally because we know the rest of the world needs to Glo too, so check back in with us soon!
HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order at the bottom of our website and enter your tracking number and email to see the latest information about your shipment. If you need further assistance, we are always willing to help you, so please do not hesitate to reach out to us.
WHY ISN'T MY TRACKING NUMBER WORKING?
Often, tracking numbers can take time to show where the order is due to where the product may be coming from. If for some reason your order tracking number doesn't work within the first 5-7 days, please let us know so we can make sure that your items were properly shipped and on their way to you.
THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?
All domestic (U.S) delivery issues become the responsibility of USPS once it’s been shipped from our warehouse. You can contact USPS at (800) 275-8777 to locate your package at your local post office. Unfortunately, after your package as been marked successfully delivered, we have no control over what occurs on your premise, and in these instances it's best to contact the post office for next steps.
In addition, if one of the following alerts appear on your tracking information, please note we will be unable to issue a refund. Tracking alerts including, but not limited to: insufficient or incorrect address (you provided us the wrong address when checking out), no such number, recipient unknown, refused, no safe delivery location, or do not pick up in time (if a note was left for you to pick up the delivery).
HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24-48 hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our staff can pack and ship out your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our facility, but we'll do everything we can!
HOW LONG IS THE PROCESSING PERIOD?
Order processing times are between 1-3 business days after the day you placed your order. Most packages are prepared within 24 hours, but due to volume of orders placed, it may take up to 3 business days to process, following the day you placed your order.
GENERAL SHIPPING INFORMATION:
We process and ship out all orders Mondays - Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1-3 business days after your order is placed, and you will receive an email with the tracking number soon after. Depending on where you live and what you ordered, packages are delivered within 8-21 days from the date of shipment.
- Almost all of our orders ship within 7-15 days, with 1-3 days process. Which means these products can take up to 18 days to deliver.
- We have a handful of specialty products that ship within 12-18 days, with 1-3 days to process. Which means these products can take up to 21 days to deliver.
- Please allow up to 30 days maximum to receive your package, due to any unexpected issues with shipping, processing, and postal service delays. After 30 days if you do not receive your order, please contact us.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive 1-2 business days apart.
OUT OF STOCK/BACKORDERED ITEMS:
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We apologize that your shipment didn't arrive in perfect condition! Please Contact Us or email CustomerService@LetMeGlo.com with your name and order number for further assistance. We promise to make any issues with your order right.
WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?
If any of your purchased items are missing or are damaged please contact us immediately at CustomerSupport@LetMeGlo.com to resolve the issue.